Course Outline

Introduction to Root Cause Analysis (RCA)

  • Definition and importance of RCA
  • Types of root causes: systemic, process, and human factors
  • RCA in the internal audit framework

Identifying and Defining Audit Findings

  • Common issues in internal audits
  • How to document findings effectively
  • Distinguishing between symptoms and root causes

Key RCA Techniques for Internal Auditors

  • The 5 Whys Method
  • Fishbone (Ishikawa) Diagram
  • Failure Mode and Effects Analysis (FMEA)
  • Pareto Analysis for prioritizing root causes

Conducting an RCA Investigation

  • Gathering and analyzing data
  • Interviewing stakeholders for fact-finding
  • Developing a cause-and-effect relationship

Developing and Implementing Corrective Actions

  • Translating RCA findings into actionable recommendations
  • Designing corrective and preventive action plans (CAPA)
  • Ensuring long-term effectiveness of corrective actions

Integrating RCA into Internal Audit Practices

  • Embedding RCA in audit planning and reporting
  • Using RCA for continuous improvement
  • Monitoring and reviewing RCA outcomes

Case Studies and Practical Exercises

  • Real-world examples of RCA in auditing
  • Group exercise: Conducting RCA on sample audit findings
  • Role-playing interviews for root cause identification

Summary and Next Steps

Requirements

  • Basic understanding of internal auditing processes
  • Experience in risk assessment and compliance
  • Familiarity with organizational policies and procedures

Audience

  • Internal auditors
  • Risk and compliance officers
  • Quality assurance professionals
  • Process improvement specialists
 14 Hours

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